Frequently Asked Questions

Frequently Asked Questions (FAQs)

Order and Payment

1. What payment methods do you accept?

We accept all common payment methods, including credit cards , PayPal , Google Pay , and the App Store .

2. Can I cancel or change my order?

We process orders very quickly to reduce delivery times. Therefore, changes or cancellations are only possible within the first 12 hours after placing your order. Please contact us immediately during this period.

Shipping and Delivery

3. How long does the delivery take?

Because we work directly with our international suppliers to offer you the best and most popular products, the delivery time may be slightly longer than usual. The estimated delivery time is typically 7 to 15 business days after shipment.

4. How can I track my order?

As soon as your order has been shipped (this usually takes 2-5 business days), you will receive a separate shipping confirmation email . This email will contain a tracking number and a link to track the current status of your shipment at any time.

5. Are there any customs duties?

In most cases, we deliver duty-free. However, if any customs duties or import sales tax charges arise upon import into your delivery country, we will cover these costs .

Products and Target Group

6. Who is behind The Car Enthusiast?

We are a team of passionate car enthusiasts . We only sell products we are convinced of and would gift to our own cars or loved ones. We curate popular and high-quality items for the entire automotive community.

7. Are your products only for "true petrolheads"?

Absolutely not! We make sure that our products are suitable for everyone:

  • For the enthusiast: Practical tools, care products and tuning accessories.

  • For gift-givers: Perfect, original gift ideas for every car enthusiast in the family or circle of friends.

  • For children: Fun and educational products to spark a love of cars in the little ones.

8. Why are your products so popular?

We focus on quality, utility, and design . We only select products that receive positive community reviews and offer real added value – whether it's for perfect cleaning, a cool gadget, or a great toy.

Returns and Complaints

9. How does the return or complaint process work?

You have a statutory right of withdrawal of 14 days (from receipt of the goods). Please send us an email before returning goods. We need your name, order number and the reason for the return/complaint. We will then send you all the necessary information regarding the return address and the further procedure.

10. What should I do if a product is damaged or delivered incorrectly?

We're sorry! We strive for the highest quality, but mistakes can happen. Please contact us within 48 hours of receipt and send us photos of the damaged item and packaging. We will then immediately arrange a free replacement or a full refund.